After we have received your enquiry we will contact you to discuss your requirements in more depth and assess what services we could offer you.
If you would like to proceed, we will visit your home to undertake an assessment of care and risk. We will design and cost your care package following this visit and present this to you.
If you accept this care package, we will finalise your care plan with you, in conjunction with healthcare professionals and / or your family if required.
We will identify suitable Carers to support you and arrange for them to visit you. We will match the Carer with your interests and personality to ensure you are compatible. If you are happy with your Carer, we will deliver any additional specialised training to the staff in order to provide you with the care and support you need.
Once your care commences, your Care Manager will visit you on a regular basis to make sure we are still providing you with an excellent service and that we are meeting your needs.